Cancellation and Refund Policy

Our focus is complete customer satisfaction. In the event that you are displeased with the products provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the fine print of each deal before buying it; it provides all the details about the product you purchase.

Our Policy for cancellations and refunds is as follows:


CANCELLATION POLICY

Once an order is placed, it cannot be cancelled. EcoThaila, however, reserves the right to cancel the order on our end, due to human error in stock availability or pricing inconsistencies, at any point in time. For Cancellation related queries please contact us via mail on care.ecothaila@ssrdp.com

REFUND POLICY

In the event that we cancel the order, your order amount will be returned to you via the same mode in which it was placed, as per payment gateway policies prevalent payment gateway policies at the time.

Should there be any defects in the product or issues with the delivery, rest assured that your refund will be processed within approximately 15 days.

For Example- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.


RETURN POLICY

If you receive your order in bad condition or if the package is tampered on or before delivery, please do not accept the package and return it to the delivery agent. Please make sure that the product and packaging are intact when you send the products back. Also log a complaint by dropping us a mail at care.ecothaila@ssrdp.com and please connect with the EcoThaila Website representative. Please mention your order ID/ Invoice number while writing to us.